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Shipping Methods:

INFINITUS utilizes reliable carriers such as USPS, Amazon Logistics, FedEx, UPS, DHL and Royal Mail for global shipping.


Total Delivery Time:

Total delivery time = processing time + shipping time.

 

Processing Time

After placing an order, it typically takes 1 business day to process your shipment. If there are issues with your shipping information, we will contact you within 24 hours.

 

Shipping Time & Cost:

Shipping time and costs may vary due to unexpected factors like adverse weather, public holidays, or other unforeseen events. 

Due to recent changes in destination customs policies, especially in the United States, some orders may be delayed by 2–5 days. We’re sorry for the inconvenience and appreciate your patience.

About Tax:

Customs duties in the recipient's country/region are the customer's responsibility. Costs incurred due to delivery delays, address modifications, cancellations, or returns for personal reasons are borne by the buyer.

*All additional costs due to recent U.S. customs regulation changes will be fully covered by INFINITUS. Please shop with peace of mind — we wish you receive your dream wig very soon!

 

Additional Notes:

  • Local logistics deliver on business days (Mon. - Fri.).
  • Ensure your address is accessible and secure for delivery.
  • Keep your phone on, as carriers may contact you.
  • Your package may not require a signature.

FAQ

What shipping methods do you offer?

All orders are shipped directly from our warehouses in China via standard express air freight. We partner with professional logistics agents who select the safest and most efficient shipping and customs clearance channels based on your product type (e.g., liquids, powders).

How long will it take to receive my package?

After your order is processed and shipped, delivery typically takes 7 to 15 business days. This timeframe includes processing, customs clearance, and transit. Please note that delays may occasionally occur due to public holidays, weather conditions, or customs inspections.

Will I have to pay any customs or import duties?

Depending on the destination country's regulations, your package may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the recipient and are not included in your order total or shipping cost. You will be contacted by your local customs office or the shipping carrier if any fees are due.

How can I change or cancel my order?

We begin processing orders immediately after payment is confirmed. If you need to change or cancel your order, please contact our customer service team as soon as possible (within 1 hour is recommended). We will do our best to assist you. Once an order has entered the packaging or shipping stage, it can no be modified or cancelled.